Privacy Policy
Privacy Policy — Lumina Websites
Last updated: 28 September 2026
Lumina Websites (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our website, services, and communications.
1. The Information We Collect
We may collect and hold the following types of personal information:
- Name, business name, and contact details (email, phone number)
- Website content, branding assets, and business information provided for design or development
- Payment and billing information
- Technical data such as IP address, browser type, device information, and website analytics
- Any other information you choose to provide when contacting us or using our services
We only collect information that is reasonably necessary for us to deliver our services.
2. How We Collect Information
We collect personal information through:
- Website forms and enquiries
- Email, phone, or direct communication
- Project onboarding, design briefs, and content submissions
- Cookies and analytics tools (e.g., Google Analytics)
- Third‑party integrations used for website hosting or performance
You may choose to remain anonymous or use a pseudonym when interacting with us, unless it is impractical for us to provide services without identifying you.
3. How We Use Your Information
We use personal information for purposes including:
- Providing website design, development, and maintenance services
- Communicating with you about your project or enquiries
- Managing billing, accounts, and administrative tasks
- Improving our website, services, and user experience
- Sending updates, service notices, or marketing communications (you may opt out at any time)
We do not sell or rent your personal information.
4. Disclosure of Personal Information
We may disclose personal information to:
- Service providers assisting with hosting, analytics, payment processing, or technical support
- Contractors or designers engaged to work on your project
- Legal or regulatory authorities when required by law
Where possible, we ensure third parties comply with the Australian Privacy Principles.
5. Overseas Disclosure
Some service providers we use (such as hosting or analytics platforms) may store data overseas. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with the APPs.
6. Security of Your Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure storage systems, access controls, and confidentiality obligations for contractors.
However, no online service can guarantee absolute security.
7. Access and Correction
You may request access to the personal information we hold about you, or ask us to correct inaccurate or outdated information.
To make a request, contact us using the details below. We will respond within a reasonable timeframe.
8. Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us. We will investigate your complaint and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
9. Contact Us
For privacy enquiries, access requests, corrections, or complaints, please contact:
Lumina Websites Email: hello@luminawebsites.com.au
Website: LuminaWebsites.com.au