Terms & Conditions
Terms & Conditions — Lumina Websites
Last updated: 28 September 2026
These Terms & Conditions (“Terms”) govern your use of the Lumina Websites website, luminawebsites.com.au (“Website”), and apply to your interactions with Lumina Websites (“Lumina Websites”, “we”, “us” or “our”).
By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, you should discontinue use of the Website.
Where you engage Lumina Websites to provide website design, development or other services, additional terms may apply under a separate proposal, quotation, statement of work, service agreement or other written agreement between you and Lumina Websites (“Client Agreement”). In the event of any inconsistency between these Terms and a Client Agreement, the Client Agreement will prevail to the extent of that inconsistency.
1. Use of the Website
You may use this Website for lawful purposes and in accordance with these Terms.
You must not:
- use the Website for any unlawful, fraudulent, misleading or harmful purpose;
- copy, reproduce, modify, distribute, publish or commercially exploit Website content without our written permission;
- attempt to gain unauthorised access to the Website, its systems or any related accounts;
- introduce viruses, malware or other harmful or disruptive code;
- interfere with the security, functionality or operation of the Website;
- use automated systems, scraping tools or data-mining techniques to collect information from the Website without our prior written consent; or
We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been breached.
2. Intellectual Property
Unless otherwise stated, all intellectual property contained in or associated with the Website, including text, graphics, logos, branding, photographs, layouts, designs, software, code, functionality and other materials, is owned by or licensed to Lumina Websites.
Nothing in these Terms transfers ownership of our intellectual property to you.
You must not reproduce, modify, distribute, publish, sell, license or otherwise commercially exploit our Website content without our prior written consent.
Where Lumina Websites creates materials specifically for a client project, ownership and licensing of those materials will be determined by the applicable Client Agreement.
Third-party materials, including stock photographs, fonts, plugins, software, templates and other licensed materials, remain subject to the relevant third-party licence terms.
3. Our Services
Lumina Websites provides website design, website development and related digital services.
The specific services we provide to a client, together with applicable fees, deliverables, inclusions, exclusions, timelines and payment requirements, will be set out in a written proposal, quotation, statement of work or Client Agreement.
Unless expressly agreed in writing, a request, enquiry or quotation does not create an obligation for Lumina Websites to commence work.
We may use suitably qualified contractors, designers, developers or other service providers to assist in delivering our services.
4. Client Responsibilities
To enable us to provide our services, you agree to:
- provide accurate, complete and timely information;
provide required text, images, branding, logos and other materials; - ensure that you have the necessary rights and permissions to use materials supplied to us;
- review and approve content, designs and functionality within the agreed timeframe; and
- provide any access credentials or information reasonably required to complete the project.
You are responsible for ensuring that information and materials supplied to Lumina Websites are accurate, lawful and suitable for publication.
Where delays, additional work or costs arise because required information, materials, approvals or instructions are not provided in a timely manner, the project timeline may be adjusted accordingly and additional fees may apply where agreed or reasonably required.
5. Project Changes and Revisions
Project scope will be determined by the applicable Client Agreement.
Requests that fall outside the agreed scope may be treated as additional work and may incur additional fees.
Where additional work is requested, we may provide an updated quotation or variation before commencing that work.
We may rely on client approvals of designs, content, layouts or functionality. Once a stage of work has been approved, subsequent changes may constitute additional work and may incur additional fees.
6. Timelines and Delays
We will make reasonable efforts to meet agreed project timeframes.
Project timelines may be affected by circumstances outside our reasonable control, including:
- delays in receiving information, content, approvals or access from the client;
- third-party hosting, domain, software or plugin issues;
- technical problems or outages;
- changes to third-party platforms;
- illness or other circumstances affecting project personnel; or
- events beyond our reasonable control.
Where circumstances materially affect a project timeline, we will communicate the impact to the client as reasonably practicable.
7. Fees and Payment
All prices are stated in Australian dollars (AUD), unless otherwise specified.
Payment terms, deposits, instalments and final balances will be set out in the applicable proposal, quotation or Client Agreement.
Invoices must be paid by the applicable due date.
If an invoice remains unpaid after its due date, we may, subject to applicable law and the relevant Client Agreement:
- suspend work;
- suspend access to services we provide;
- delay delivery of outstanding work; and/or
- recover reasonable costs associated with the recovery of overdue amounts.
Suspension of work due to non-payment may affect the agreed project timeframe.
8. Refunds, Cancellations and Australian Consumer Law
Lumina Websites complies with the Australian Consumer Law (ACL).
Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded, restricted or modified.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law.
Where a service does not meet an applicable consumer guarantee, you may have rights to a remedy, which may include requiring the problem to be remedied, cancellation of the service contract, a refund for the unused portion of the service, or compensation, depending on the circumstances and applicable law.
Subject to your rights under the Australian Consumer Law and any applicable Client Agreement, we do not generally provide refunds solely because a client changes their mind, cancels a project after work has commenced, or no longer wishes to proceed.
Any refund or cancellation entitlement will be assessed having regard to the services already provided, work completed, amounts paid, the applicable Client Agreement and the Australian Consumer Law.
9. Client Content and Third-Party Rights
You warrant that any content, information, images, photographs, logos, trademarks, text, videos, documents or other materials supplied to Lumina Websites:
- are accurate to the best of your knowledge;
- are lawful to use;
- do not knowingly infringe another person’s intellectual property, privacy or other legal rights; and
- may lawfully be used by Lumina Websites for the purpose of providing the agreed services.
You remain responsible for obtaining any required licences, permissions, releases or consents relating to materials you provide.
You grant Lumina Websites a limited, non-exclusive licence to use, reproduce, modify and display client-supplied materials solely to the extent reasonably necessary to provide the agreed services.
10. Website Hosting, Domains and Third-Party Services
Website projects may involve third-party services, including domain registrars, hosting providers, payment providers, email providers, analytics platforms, content management systems, plugins, themes, fonts, APIs and other software or services.
Third-party services may be subject to separate terms, fees, availability requirements and privacy policies.
Unless expressly agreed otherwise, Lumina Websites is not responsible for the ongoing operation, availability, pricing, security, functionality or policies of third-party services.
Where a third-party service experiences an outage, change, discontinuation, security issue or other problem outside our reasonable control, we will use reasonable efforts to assist where appropriate but cannot guarantee uninterrupted operation.
11. Website Performance and Third-Party Platforms
We will use reasonable care and skill when developing websites.
However, website performance, search engine rankings, traffic, conversions, security and availability can be affected by factors outside our control.
Unless expressly agreed in writing, Lumina Websites does not guarantee:
- a particular Google or search engine ranking;
- a specific amount of website traffic;
- a particular number of leads, enquiries or sales;
- uninterrupted website availability;
- compatibility with every device, browser or third-party platform; or
- the continued operation of third-party software or services.
Where SEO or digital marketing services are provided, any specific deliverables or commitments will be set out in the applicable Client Agreement.
12. Backups and Data
Where hosting, maintenance or backup services are included in a Client Agreement, the applicable agreement will specify the services provided.
Unless expressly agreed otherwise, clients remain responsible for maintaining their own copies of important business information, content and data.
We will take reasonable care when handling client information but cannot guarantee that data transmitted or stored electronically will never be subject to loss, corruption, unauthorised access or other technical incidents.
13. Intellectual Property in Completed Projects
Unless otherwise agreed in writing, payment of the applicable project fees does not automatically transfer ownership of Lumina Websites’ pre-existing intellectual property, tools, systems, processes, code libraries, templates or other materials.
Where a website incorporates third-party software, plugins, themes, fonts, stock imagery or other licensed materials, ownership remains with the relevant third party and use is subject to its applicable licence.
Any specific transfer or licence of intellectual property created specifically for a client will be governed by the applicable Client Agreement.
14. Portfolio and Marketing Use
Unless otherwise agreed in writing, Lumina Websites may display completed client websites or selected project materials in our portfolio, website, social media or marketing materials for the purpose of promoting our services.
If you require a project to remain confidential or do not want your website displayed in our portfolio, please notify us in writing before the project is completed.
We will respect reasonable confidentiality requirements agreed with you.
15. Limitation of Liability
To the maximum extent permitted by law, Lumina Websites excludes liability for loss or damage arising from:
- circumstances outside our reasonable control;
- third-party services, platforms or providers;
- loss or corruption of data where appropriate backups have not been maintained;
- business interruption;
- loss of profits, revenue, anticipated savings or business opportunities; or
- indirect or consequential loss.
Nothing in these Terms excludes, restricts or modifies any liability or right that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.
Where permitted by law, our liability in relation to services supplied to a consumer is limited to the remedies permitted by applicable law.
16. Privacy
Our collection, use, storage and disclosure of personal information is explained in our Privacy Policy, which is available on this Website.
Our Privacy Policy should be read together with these Terms.
Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
17. Third-Party Links
The Website may contain links to third-party websites, platforms or services.
These links are provided for convenience only.
Lumina Websites does not control and is not responsible for the content, availability, security, accuracy or privacy practices of third-party websites.
Your use of third-party websites is subject to the terms and policies of those third parties.
18. Website Availability
We do not guarantee that the Website will always be available, uninterrupted, secure or free from errors.
We may modify, suspend or discontinue all or part of the Website from time to time for maintenance, updates, security reasons or other operational purposes.
19. Complaints and Dispute Resolution
If you have a concern regarding our services, please contact us first so that we have a reasonable opportunity to understand and resolve the issue.
We will endeavour to respond to complaints promptly and work with you in good faith to resolve genuine concerns.
Nothing in this section limits any rights or remedies available to you under applicable law.
20. Changes to These Terms
We may update these Terms from time to time.
The updated version will be published on this Website with a revised “Last updated” date.
Changes will apply from the date they are published, unless otherwise stated.
Your continued use of the Website after an updated version is published constitutes acceptance of the updated Terms to the extent permitted by law.
21. Governing Law
These Terms are governed by the laws of Queensland, Australia.
You agree that, subject to any mandatory rights or remedies available under applicable law, the courts of Queensland have jurisdiction in relation to disputes arising from these Terms or your use of the Website.
22. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be read down or severed to the extent necessary, and the remaining provisions will continue to operate.
23. Entire Agreement
These Terms govern your use of the Website.
Where you engage Lumina Websites for services, the applicable Client Agreement, proposal, quotation or statement of work will govern the specific commercial and project terms of that engagement.
24. Contact
If you have any questions about these Terms, please contact: